Spotted the bot giving a wrong answer? Here's how to get it fixed quickly.
Send us, either here in Messenger or to [email protected]: the conversation (a screenshot or the conversation link from your dashboard logs), the product involved, what the bot said, and what it should have said.
What happens next: we'll acknowledge your report within 12 hours during working hours, and aim to resolve it as soon as we can depending on severity. If it's a bug, we usually have it fixed within 2 working days.
In your first three months the bot is still learning your catalogue and policies, so a small number of imperfect answers is normal, and each correction improves it.