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An order or figure looks wrong - how to query it

Send the order number and we'll check the raw data

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Written by Bella Trang Ngo

If any order, refund or revenue figure in your dashboard doesn't match your store, message us with the order number or the date range. We'll check it against the raw tracking data and come back to you with an explanation or a correction.

Bear in mind there's usually a 24-hour lag before your dashboard reflects the latest order and refund activity, so a same-day mismatch often resolves itself by the next day.

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